Right to Cancel

Withdrawal information, returns and refunds

This policy applies to purchases from Magic Bahn. The shop operator and your contracting party is Swaravo LLC. New orders are subject to the statutory right of withdrawal described below. Longer return rights already agreed remain in place under section 4. Statutory rights relating to defective goods remain unaffected.

1. Statutory right of withdrawal for consumers: 14 days

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party you designate other than the carrier, take possession of the goods. For multiple goods in a single order delivered separately, the period starts upon receipt of the last item; for goods delivered in several parts, upon receipt of the last part.

To exercise your right of withdrawal, you must inform us — Swaravo LLC (Magic Bahn), 30 N Gould St Ste N, Sheridan, WY 82801, USA, email: support@magicbahn.com, phone: +49 151 6263 7257 — of your decision by a clear statement, for example by email or letter. You may use the model withdrawal form at the end of this page, but it is not compulsory. To meet the deadline, it is sufficient to send the statement before the withdrawal period expires.

A valid statutory withdrawal requires no reason, prior approval or photographs. Where possible, please provide your order number so we can identify your order.

2. Returning goods and return address

Following a statutory withdrawal, you must send back or hand over the goods without undue delay and no later than fourteen days from the day you inform us of your withdrawal. The deadline is met if you send the goods before the fourteen days expire.

Return address for goods:
Muse Trading Limited (returns reception for Magic Bahn)
Flat C, 19/F Wai Fat Building
5 Fung Cheung Road
Yuen Long, New Territories
Hong Kong

Muse Trading Limited accepts only returns for Magic Bahn at this address. It is not the operator or seller of this shop. Your contracting party remains Swaravo LLC.

The US company address above is the address for legal notices and must not be confused with the return address. If you have questions about returning goods, please email support@magicbahn.com. An enquiry or a pending reply does not extend or shorten your statutory deadlines and is not a prerequisite for withdrawal.

Pack the goods securely for transport and return any accessories supplied. Original packaging is not a requirement for a statutory withdrawal. Keep proof of postage.

3. Costs, refunds and inspection of goods following statutory withdrawal

If you withdraw without a defect in the goods, you bear the direct cost of returning them to Hong Kong. Costs depend on the country of dispatch, the carrier chosen and the parcel. Where possible, check costs with the carrier beforehand. We charge no flat handling or restocking fee for a statutory withdrawal.

If you withdraw from the contract, we will refund all payments received from you, including the cost of our least expensive standard delivery. Additional costs for a more expensive delivery option you chose will not be refunded. We will make the refund without undue delay and no later than fourteen days from the day we receive your withdrawal notice.

We will use the same payment method as the original payment unless expressly agreed otherwise. We charge no refund fees. We may withhold the refund until we receive the goods back or you provide proof that you have returned them, whichever occurs first. The period does not start only upon an internal clearance or approval.

You are liable for any diminished value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Opening ordinary toy packaging does not automatically exclude the right of withdrawal.

4. Longer return rights already agreed

For orders already placed, longer return rights promised at the time of purchase remain in place. If a voluntary 30-day return right was agreed for your order, it continues under the conditions agreed at that time. This policy does not retrospectively shorten such commitments. New orders are subject to the statutory right of withdrawal described above.

5. Damaged, defective or incorrect goods

Please contact us at support@magicbahn.com if an item is damaged, defective or incorrect. An order number and photographs, if available, help us handle the issue. Photographs or notification within a specific short period are not prerequisites for your statutory rights.

Statutory rights relating to defective goods apply. For new goods, the statutory limitation period for defect claims is generally two years from delivery. We bear the costs of bringing goods into conformity that we are legally required to bear, and the necessary return costs for damaged, defective or incorrect goods. Please coordinate the arrangements with us so we can offer a suitable solution. This coordination does not limit your statutory claims.

6. Exchanges, changes and cancellations before dispatch

If you wish to change or cancel an order, please contact us preferably within four hours of placing it. After this time, we will still try to accommodate your request where a change remains practically possible. This voluntary service window does not limit your statutory right of withdrawal or your statutory rights relating to defective goods.

We will discuss with you whether a direct exchange is possible; otherwise, you may return the goods under the applicable rules and place a new order. Statutory rights remain unaffected.

7. Model withdrawal form

If you wish to withdraw from the contract, you may complete this form and send it to us.

To Swaravo LLC (Magic Bahn), 30 N Gould St Ste N, Sheridan, WY 82801, USA; email: support@magicbahn.com

I/We (*) hereby withdraw from the contract I/we (*) concluded for the purchase of the following goods:
________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only for notices on paper): ____________________
Date: ____________________
(*) Delete as appropriate.

Questions: support@magicbahn.com · Contact page · Legal notice