Shipping policy

Shipping policy

Magic Bahn is operated by Swaravo LLC. Here you will find information about shipping costs and delivery times.

1. Delivery destinations and shipping costs

Standard shipping to Germany is generally subject to a charge. Available shipping methods and their costs for your order are calculated at checkout after you enter the delivery address and displayed before you place the order. Please check the shipping costs and total there.

We occasionally offer seasonal or other promotions with free or discounted shipping. Such a discount applies only if the promotion is valid when you place your order, your order meets the published promotional conditions, and the corresponding shipping discount is shown at checkout before you place the order. Eligibility requirements, combinations with other offers and the validity period are set out in the relevant promotional announcement. There is no permanent offer of free standard shipping.

Delivery to other countries or regions is possible only if the delivery address is accepted at checkout. Available shipping methods and costs may depend on the destination country. We do not charge additional shipping costs that were not disclosed before the order was placed.

2. Processing and estimated delivery time

We process orders Monday to Friday, excluding public holidays. The cut-off for assigning orders to a processing day is 14:00 German local time (CET/CEST): orders received later, at weekends or on public holidays are assigned to the next business day. This is not a promise of same-day dispatch.

For standard orders to Germany, processing normally takes one to two business days. After handover to the carrier, transit normally takes six to eight business days. This gives an estimated total delivery time of seven to ten business days from the relevant processing day. Business days are Monday to Friday, excluding public holidays.

For other delivery countries accepted at checkout, standard orders usually require one to three business days of processing followed by seven to ten business days in transit. The estimated total delivery time is therefore eight to thirteen business days. Please note any different delivery information shown before ordering for the particular product, destination country or shipping method chosen.

These times are estimates. Public holidays, customs inspections or carrier disruptions may delay delivery. We will inform you if a significant delay is foreseeable. Your statutory rights in the event of late delivery or non-delivery remain unaffected.

3. Taxes and import charges

For all delivery countries we offer at checkout, we cover import VAT, customs duties and clearance fees incurred upon importation. You will not incur additional import costs on delivery. If a carrier nevertheless requests such a payment, contact us at support@magicbahn.com so we can arrange to cover the costs.

4. Tracking

After dispatch, you will receive a shipping confirmation with a tracking number and tracking link. The first tracking information may take some time to appear. If a delivery does not arrive, we can help at support@magicbahn.com.

5. Delivery address and delivery problems

Please check your delivery address before completing your order. If you discover an error, contact us as soon as possible. We will try to correct it before dispatch; after handover to the carrier, correction may no longer be possible.

If a parcel is returned because of an incorrect delivery address or non-collection, we will discuss the next steps with you. If you request reshipment, the shipping costs actually incurred may apply. We will inform you of these beforehand. We do not charge a flat penalty fee. Simply failing to collect a parcel does not replace a clear withdrawal notice; your statutory consumer rights, including a valid withdrawal, remain unaffected.

For damaged or incomplete deliveries, please contact us as soon as possible. Photographs can help but are not prerequisites for statutory claims. A short notification period does not restrict your statutory rights relating to defective goods.

6. Contact

Swaravo LLC – Magic Bahn
30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@magicbahn.com
Contact page · Withdrawal and returns