Shipping policy

Shipping Policy

Last updated: May 2026

Where We Ship

We ship to the following countries: Germany, Austria, Switzerland, France, the Netherlands, Belgium, Luxembourg, Sweden, Norway, Denmark, Finland, and other select EU countries. A full list of available shipping destinations is shown during checkout.

Shipping Costs

Shipping costs are shown clearly at checkout before you complete your order and depend on the destination country and the order value.

  • Germany: shipping costs calculated at checkout
  • Austria, Switzerland, and other EU countries: shipping costs calculated at checkout
  • Free shipping: with select promotions or above a minimum order value (where offered)

Delivery Times

Order processing usually takes 1–3 business days. Orders received before 2:00 p.m. (CET) on a business day are typically processed the same business day; orders received later are processed the next business day. Once shipped, delivery times are as follows:

  • Germany: approximately 7–14 business days
  • Austria and Switzerland: approximately 10–18 business days
  • Rest of Europe: approximately 10–21 business days

Please note that the delivery times shown are estimates. Delays due to customs clearance, holidays, or the carrier are possible and are outside our control.

Order Tracking

As soon as your order ships, you will receive an email with the tracking number and a tracking link, so you can follow the status of your delivery at any time.

Customs Duties and Import Charges

We ship from international fulfillment centers. For deliveries within the EU, shipments with a value of up to €150 are handled under the IOSS procedure (Import One-Stop Shop) — the applicable import VAT is collected at checkout, so there are no additional charges on delivery.

For shipments of higher value, additional customs duties or import charges may apply and are the recipient’s responsibility. These are not included in the purchase price.

Damaged or Incomplete Deliveries

If you receive a damaged shipment or an ordered item is missing, please contact us within 14 days of receipt at info@magicbahn.com with your order number and a photo. We will work on a solution right away.

Incorrect or Incomplete Shipping Address

Please double-check your shipping address before completing your order. If a shipment is returned because of an incorrect address, additional shipping costs may apply to redeliver it.

Uncollected Shipments

If a shipment is not collected and is returned to us, the purchase price will be refunded less the shipping costs. If you would like the shipment redelivered, shipping costs will apply again.

Contact

If you have any questions about your delivery, you can reach us at info@magicbahn.com.

Last updated: May 2026 — Swaravo LLC d/b/a Magic Bahn